Long wait times and computer malfunctions are just two of the problems facing the California Department of Motor Vehicles. A new report details some of the biggest obstacles, but State Assemblyman Jim Patterson says it doesn’t offer enough solutions.
The Fresno Republican thinks the DMV should have more partnerships with private companies like AAA. The DMV phone system has an average wait time of 50 minutes, and 41% of the callers never get through. Additionally, the computer system often crashes.