Visitors to the Flight 93 National Memorial in Shanksville, Pa., participate in a sunset memorial service on Monday, Sept. 10, 2018, as the nation marks the 17th anniversary of the Sept. 11, 2001 attacks. (AP Photo/Gene J. Puskar)
Architect for the Flight 93 National Memorial in Shanksville, Pennsylvania, Paul Murdoch, speaks to the monument he designed to honor those who lost their lives on United Airlines Flight 93 on September 11, 2001, describes what ceremonies take place on the anniversary of 9/11, how he came up with the schematics of a memorial this important, describes the Tower of Voices memorial and park, and what it’s like to be with the family members when they enter the grounds: